At PrimeCart, we strive to ensure that every product you receive meets your expectations. For customer protection, we offer replacement only in case of damaged or incorrect items. Refunds are not provided.
Eligibility for Replacement
- Products must be damaged, defective, or incorrect upon delivery
- Requests must be made within 48 hours of receiving the order
- Products must be unused and in their original packaging
Replacement Process
- Contact our customer support team via WhatsApp or Email
- Provide your order number and details of the issue
- Our team will review and verify the request
- A replacement item will be sent based on stock availability
Conditions
- Products damaged due to misuse are not eligible for replacement
- Replacements may require an additional 3–7 business days depending on stock availability
- Customers are responsible for providing accurate delivery information
PrimeCart is committed to resolving issues efficiently and ensuring that you receive a satisfactory replacement whenever needed.
